Help Desk Analyst

5 days ago


Ann Arbor, Michigan, United States ADP Full time

**Job Description:**

We are looking for a Help Desk Analyst to join our team at ADP. As a Help Desk Analyst, you will be responsible for providing technical support to clients via various channels, including email, phone, and remote access.

**Key Responsibilities:**

  • Respond promptly and professionally to client inquiries
  • Analyze client issues to determine root cause and provide effective solutions
  • Document and communicate results to clients and internal partners

**Requirements:**

  • Client-facing customer service experience (phone & email)
  • Understanding of Windows environment (server and client)
  • Including MS Office Suite experience

**Estimated Salary:** Approximately $60,000 per year, depending on location and experience.


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