Help Desk Technician

3 weeks ago


Ann Arbor, Michigan, United States OSI Digital Full time
About OSI Digital

We are a dynamic technology company based in Ann Arbor, MI.

Job Description

We are seeking a skilled Desktop Support Technician to join our team.

The ideal candidate will have advanced desktop experience, with expertise in troubleshooting, configuration, and software installation. This role requires strong analytical skills, proven problem-solving experience, and excellent communication skills.

  • Advanced desktop support experience- troubleshooting, configuration, software installation
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Responsibilities

The successful candidate will be responsible for providing technical assistance to customers, setting up equipment for employee use, imaging computers using various methods, and installing and performing minor repairs to computers and peripheral equipment.

Requirements

The ideal candidate will have 3-6 years of experience in software, hardware, and network, with expertise in Windows, M365, PC, and Printer configuration. A strong customer service background, attention to detail, and ability to meet deadlines are essential.


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