Senior IT Solutions Specialist

5 days ago


Ann Arbor, Michigan, United States DAKOTECH INC Full time
Job Overview

We are seeking a highly skilled Senior Solutions Engineer to join our team at DAKOTECH INC. This is a critical role that requires technical expertise and excellent communication skills to ensure seamless IT support for our clients.

The successful candidate will be responsible for providing top-notch IT support, troubleshooting technical issues, and implementing solutions that meet both client and company standards. A strong background in network management, help desk support, and Windows operating systems is essential for this role.

As a Senior Solutions Engineer, you will work closely with our clients to understand their technology needs and provide guidance on how to utilize their systems effectively. Your excellent planning, documentation, and organization skills will enable you to prioritize multiple tasks and ensure timely resolution of technical issues.

Key Responsibilities:

  • Provide expert-level IT support to clients via on-site and remote visits.
  • Take ownership of technical issues and implement solutions that meet client and company standards.
  • Collaborate with clients to understand their technology needs and provide guidance on system utilization.
  • Develop and implement network management strategies to ensure seamless IT support.
  • Stay up-to-date with the latest technologies and best practices in the industry.

Requirements:

  • Education: Associate's degree in a relevant field or equivalent combination of education and experience.
  • Experience: Minimum five years of related work experience with a strong background in network management and help desk support.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; strong knowledge of Windows operating systems and network management.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

We are an equal opportunities employer and welcome applications from diverse candidates.



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