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Store Operations Manager

1 month ago

West Hartford, Connecticut, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity.

Key Responsibilities
  • Open and close the store in the absence of management, including all required systems start-ups and ensuring the floor and stock room are ready for the business day.
  • Responsible for opening back door of store for deliveries and completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers.
  • Model and deliver a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
  • Responsible for holding store keys to open and close without management as necessary and assisting with and coaching other team members to work with warehouse and vendor ordering process.
  • Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics.
  • Maintain accurate inventory counts and ensure the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes, ensuring proper signage is displayed at the store to support accurate pricing of products.
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
  • Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
  • Prefer the knowledge of store inventory control.