Desktop Support Specialist
2 weeks ago
We are seeking a highly motivated and experienced on-site Desktop Support Technician L2 to join our client's team at Stability Technology.
Key Responsibilities:
- Troubleshoot and resolve complex hardware and software issues on desktop computers
- Provide on-site break/fix support to ensure minimal downtime
- Conduct thorough onboarding and offboarding processes
- Install and configure computer systems, peripherals, and software to meet client requirements
- Maintain accurate inventory of hardware and software assets
- Deliver end-user training and support to ensure seamless adoption
- Communicate effectively with employees to identify and resolve technical issues
- Document technical issues and resolutions in a ticketing system for future reference
Requirements:
- Minimum 2 years of experience in desktop support with a strong focus on troubleshooting and repair
- Expert knowledge in supporting and troubleshooting Windows and Mac operating systems
- Proven experience with hardware troubleshooting and repair
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- A+ Certification is highly desirable
Preferred Skills:
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Knowledge of networking and remote support tools
- Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
- Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
- Experience with using ITSM Ticketing System: ServiceNow
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