Store Solutions Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Store Solutions Customer Service Representative to join our team at Sheetz, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our store-level employees, ensuring timely resolution of concerns and issues.
Key Responsibilities- Answering Calls and Documenting Concerns: Respond to incoming phone calls from store-level employees, accurately document concerns and issues, and triage or route them accordingly.
- Assisting with Entry-Level Calls: Provide support for basic entry-level inquiries, including requests for service and service updates from outside vendors.
- Routing and Escalating Calls: Route and escalate calls to specific corporate departments or Store Solutions Technical Support Representatives who can address issues and answer questions.
- Maintaining Communication: Establish and maintain communication between stores and Store Solutions Technical Support Representatives as needed.
- Quality Assurance: Adhere to standards and guidelines to maintain and improve quality.
- Vendor Communication: Contact outside vendors to request service and updates, and follow proper escalation procedures when necessary.
- Education: High School Diploma or equivalent required.
- Experience: Previous customer service experience preferred.
- Licenses/Certifications: None required.
- Tools & Equipment: General office equipment.
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Store Solutions Call Center Representative
1 month ago
Claysburg, Pennsylvania, United States Sheetz Full timeJob SummaryWe are seeking a highly skilled and customer-focused Store Solutions Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our store-level employees, resolving issues, and ensuring timely communication with our technical support representatives.Key...
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Store Solutions Call Center Representative
2 weeks ago
Claysburg, Pennsylvania, United States Sheetz Full timeJob SummaryWe are seeking a highly skilled Store Solutions Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our store-level employees, ensuring timely resolution of issues and concerns.Key ResponsibilitiesAnswer incoming phone calls from store-level employees,...
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Store Solutions Call Center Representative
3 days ago
Claysburg, Pennsylvania, United States Sheetz Full timeOverview:As a key member of the Store Solutions team, you will be responsible for answering incoming phone calls from store level employees, logging and documenting concerns/issues in detail, and triaging/routing accordingly. You will also assist with entry-level calls, including outside service vendors to request service and service...
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Customer Support Specialist for Store Solutions
2 months ago
Claysburg, Pennsylvania, United States Sheetz Full timePosition Overview:As a key member of our customer support team, you will be responsible for managing incoming calls from store personnel, meticulously documenting concerns and issues, and directing them to the appropriate channels. Your role will also involve assisting with basic inquiries and coordinating with external service providers for necessary...
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Store Solutions Call Center Representative
1 week ago
Claysburg, Pennsylvania, United States Sheetz Full timeKey Responsibilities:• Answer incoming calls from store employees, document concerns, and route accordingly.• Assist with entry-level calls, including service requests and updates.• Maintain communication between stores and technical support representatives.• Adhere to quality standards and guidelines.• Contact vendors for service and updates as...
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Store Solutions Call Center Agent
2 months ago
Claysburg, United States Sheetz Full timeOverview: Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly. Assist with entry level calls, including outside service vendors to request service and service updates. Responsibilities: 1. Answer phone calls and obtain, verify, and properly document stores reason for call. 2. Assist...
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Claysburg, United States Sheetz Full timeResolve store customer issues relating to deliveries, delivery times/schedules, pricing, invoices, and credits. Direct store customer questions, requests or concerns to the appropriate individuals within the supply chain for resolution. Follow up on Customer Service Representative, Customer Service, Distribution, Representative, Restaurant, Retail
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Customer Support Specialist for Store Solutions
2 months ago
Claysburg, Pennsylvania, United States Sheetz Full timePosition Overview:The role involves responding to incoming calls from retail employees, accurately documenting issues and concerns, and directing them to the appropriate channels. You will also assist with basic inquiries and coordinate with external service providers for updates and services.Key Responsibilities:1. Respond to phone inquiries, ensuring to...
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Customer Service Ambassador
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Store Solutions Call Center Agent
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Distribution Customer Service Liaison
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Customer Service Representative I
3 months ago
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Customer Service Representative I
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Customer Service Representative I
1 week ago
Claysburg, United States Sheetz Full timeThis is a temporary, onsite full time position. Schedule includes some weekends and holidays. OVERVIEW Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues. RESPONSIBILITIES (other duties may be assigned)Address a range of customer...
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