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Customer Service Representative

1 month ago

Knoxville, Tennessee, United States Knoxville TVA Employees Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Answer calls and respond to member inquiries in a friendly and courteous manner
  • Provide accurate and timely information about our products and services
  • Resolve member issues and concerns in a fair and consistent manner
  • Work collaboratively with other team members to achieve our goals and objectives
  • Participate in ongoing training and development to improve your skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Basic computer skills and knowledge of Microsoft Office
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance