Medical Assistant

2 days ago

Rocky River, Ohio, United States LifeStance Health Full time
Job Summary:

The Medical Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care at LifeStance Health. As a key member of our team, you will serve as a point of contact for medical care coordination, providing support to patients and psychiatric clinicians while ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:
  • Create a positive work environment and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Assist psychiatric clinicians with necessary aspects of patient care, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork.
  • Facilitate communication as needed between the patient, medical staff, and the patient's pharmacy.
  • Manage phone systems, answering incoming calls to the medical services line and providing patient support with medication-related questions, refill requests, release requests, and miscellaneous inquiries.
  • Ensure accuracy of patient pharmacy information in the medical record and scan all hard copy correspondence into the patient's EHR record.
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Immediately handle any urgent requests, triage patient issues, and resolution, i.e., direct to correct departments or escalate for assistance.
  • Assist in coordination of external referrals for patient care.
Requirements:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).
Benefits:

As a full-time employee of LifeStance Health, you will enjoy a comprehensive benefits package, including medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

LifeStance Health is an equal opportunity employer, committed to creating an inclusive work environment for all employees. We celebrate diversity and are dedicated to making a positive impact in the lives of our patients and communities.

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