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Medical Assistant
2 months ago
The Medical Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care at LifeStance Health. As a key member of our team, you will serve as a point of contact for medical care coordination, providing support to patients and psychiatric clinicians while ensuring quality customer service to in-person and remote patients and clinicians.
Key Responsibilities- Create a positive work environment and support in-office clinician and staff engagement activities to promote a culture of excellence.
- Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Assist psychiatric clinicians with necessary aspects of patient care, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork.
- Facilitate communication as needed between the patient, medical staff, and the patient's pharmacy.
- Manage phone systems, answering incoming calls to the medical services line and providing patient support with medication-related questions, refill requests, release requests, and miscellaneous inquiries.
- Ensure accuracy of patient pharmacy information in the medical record and scan all hard copy correspondence into the patient's EHR record.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
- Immediately handle any urgent requests, triage patient issues, and resolution, i.e., direct to correct departments or escalate for assistance.
- Assist in coordination of external referrals for patient care.
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
- Ability to work independently and as a team member.
- Strong communication skills, both written and verbal.
- Proficient in using Computer Software Applications (Microsoft Office & EMRs).
- Comfortable handling sensitive and confidential information (HIPAA).
High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
