Proctor and Testing Center Operations Specialist

1 week ago


Knoxville, Tennessee, United States Prometric Full time
About the Role

The Proctor and Testing Center Operations Specialist is a vital member of our team, serving as the face of Prometric in test centers worldwide. This exciting opportunity requires individuals who thrive in fast-paced environments that support people taking life-changing exams.

Responsibilities
  • Maintain expert knowledge of test center policies, practices, and procedures
  • Greet examinees and verify identification
  • Perform required security checks, including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and resolve candidate issues with urgency
  • Maintain a secure environment and materials in the test center at all times
  • Ensure every candidate receives a fair and comfortable testing experience
  • Represent Prometric's vision, mission, and values
Requirements
  • High school diploma or equivalent required
  • College experience a plus
  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify
Working Conditions
  • Ability to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods while administering exams
  • Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
Compensation and Benefits

Estimated salary: $45,000 - $65,000 per annum, depending on location and experience.

Prometric offers a range of benefits, including 12 paid holidays off annually based on work schedule, no selling or quotas, office setting environment, and more.



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