IT Support Specialist

5 days ago


Knoxville, Tennessee, United States TEKsystems Full time

We are seeking 8 skilled IT support specialists to join our team for a 6-month contract in Knoxville, Tennessee. As an IT Support Specialist, you will play a crucial role in providing technical assistance to our travel center locations, ensuring seamless operations and excellent customer service.

Job Description

The ideal candidate will have at least 1 year of experience in technical phone support, with a strong background in supporting Windows environments. Previous help desk experience is highly preferred, and certifications or an associate's degree in IT are also desirable.

You will be responsible for troubleshooting and resolving issues related to POS systems, credit card switch software, fuel systems, and other critical technologies. Your strong communication skills and ability to work under pressure will enable you to provide timely and effective support to our store managers and employees in the field.

Key Responsibilities
  • Provide technical support to travel center locations via phone
  • Troubleshoot and resolve issues related to POS systems, credit card switch software, fuel systems, and other critical technologies
  • Collaborate with store managers and employees to ensure seamless operations and excellent customer service

We offer a competitive salary of $60,000 per year, commensurate with experience, plus benefits and opportunities for growth and professional development. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements

To be successful in this role, you'll need:

  • At least 1 year of experience in technical phone support
  • Strong background in supporting Windows environments
  • Previous help desk experience (highly preferred)
  • Certifications or an associate's degree in IT (desired)
  • Excellent communication and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, to [insert contact information].



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