Senior Production Specialist

6 days ago

Oshkosh, Wisconsin, United States Goodwill NCW Full time

Job Summary

The Senior Production Specialist plays a vital role in advancing our mission by ensuring customer satisfaction and delight. This role serves as a positive role model for team members and ensures all activities are performed in a manner consistent with the mission, vision, values, and brand of Goodwill NCW.

Key Responsibilities

  • Ensure 100% donor and customer satisfaction by treating new and donated items with respect and showing appreciation to the customer.
  • Meet production goals per the direction of the team leader, including table rotations at Outlet.
  • Price products per guidelines and ensure only saleable products make it to the floor.
  • Recognize items to send to e-commerce based on e-commerce guidelines (in the retail environment only).
  • Maintain a safe, neat, clean, and organized work area, ensuring walkways are clear of debris and merchandise and dumping garbage as needed while using all proper safety equipment.
  • Adhere to proper operation and handling of material moving equipment.
  • Change out full gaylords using the full forks method (pallet jack) and label full gaylords.
  • Safely band and shrink wrap pallets of various products securely for transportation and build/breakdown gaylords.
  • Properly and accurately handle all paperwork, such as manifests, packing slips, and trailer content sheets.
  • Assist team members and customers with oversized items.
  • Ensure there is always a variety of quality products priced and ready for the store floor (in the retail environment only) and maintain accurate track of warehouse inventory.
  • Serve as a positive role model, demonstrate a can-do attitude, and assist in peer training and coaching of new or developing team members.
  • Respond to price checks and serve as a resource when needed.
  • Operate power equipment once certified (stacker and power pallet jack, tilt master, compactor, tipper, and forklift) and load/unload trailers.
  • Monitor compactor pressures and alert the leader when pick-ups are needed.
  • Serve as backup store maintenance.
  • Safely sort hazardous donations into proper categories and value streams (in Outlet role only).
  • Ensure accurate fulfillment of merchandise, supplies, and fixtures (in New Goods role only).
  • Photograph donated goods prior to listing (in E-Commerce role only).
  • Proficiently and accurately describe items listed for auction in written form (in E-Commerce role only).

Qualifications

Education, Skills, and Experience Requirements

  • Strong attention to detail.
  • Basic math skills are preferred.
  • Outstanding customer service skills.
  • Willingness to jump in and help where needed.
  • Previous experience in a retail or warehouse environment is preferred.
  • At least a basic level of competency with computers or a willingness and ability to learn.
  • Experience in operating a power pallet jack, power stacker, pallet jack, flatbed, tilt master, dolly, tilt truck, forklift, gaylord banding equipment, or compactor is preferred.
  • Willingness and ability to work various hours, which may include holidays, evenings, and weekends.
  • At least a basic level of competency with Microsoft Windows and digital cameras is preferred (in E-Commerce role only).

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
  • Primary function requires sufficient physical ability and mobility to work in a production setting; to sit or stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull moderate to heavy amounts of weight.
  • Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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