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Customer Experience Specialist

3 weeks ago

Troy, Michigan, United States Urban Outfitters Full time
Job Description

This Sales Associate position is located at 2800 W Big Beaver Rd, Troy, Michigan, 48084 United States. The ideal candidate will possess a passion for the UO brand, have experience in customer service, and be able to work flexible hours.

Key Responsibilities:
  • Customer Service
  • Provide a genuine experience to each customer, driving sales and meeting customer needs.
  • Maintain Urban Outfitters visual and operational standards, ensuring a seamless shopping experience.
  • Support the shipment process, gaining awareness of product and contributing to completion of omni-order fulfillment processes.
  • Teamwork and Communication
  • Contribute to the store by being positive, respectful, and helpful to others.
  • Collaborate with peers and leadership, sharing ideas and jumping in to support the needs of the team.
  • Exhibit a willingness to learn and adapt, being flexible to change and open to try new ways of doing things.
Requirements
  • Possess a passion for UO brand.
  • Have experience in customer service.
  • Show ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
Perks and Benefits

URBN offers comprehensive perks and benefits to employees. These include medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For additional information, visit www.urbn.com/work-with-us/benefits.

Compensation

The estimated salary for this role is $12.00 per hour. This may vary based on location and experience.