Customer Experience Representative

3 weeks ago


Troy, Michigan, United States Security Operations Center-X Full time
Job Summary:
SOC-X is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients.

The ideal candidate will have a strong passion for delivering outstanding customer experiences, excellent communication skills, and the ability to work in a fast-paced environment.

This role offers a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for growth and development.

Key Responsibilities:
• Provide exceptional customer service and support to clients via phone, email, and in-person interactions
• Collaborate with the sales and operations teams to ensure seamless client onboarding and resolution of issues
• Conduct regular check-ins with clients to understand their evolving security needs and provide value-added services
• Maintain accurate records of client interactions and resolutions in a clear and concise manner

Requirements:
• Bachelor's degree in a related field preferred
• Previous experience in customer service or client support roles, preferably in a security or technology-related industry
• Strong interpersonal and communication skills, both written and verbal
• Proficiency in using CRM software and Microsoft Office Suite

About SOC-X:
SOC-X is a leading provider of security monitoring and intelligence services, dedicated to delivering exceptional results to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.

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