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Community Outreach Advisor

2 months ago

Austin, Texas, United States Park Lawn Memorial Group, LLC. Full time
Job Overview

Why Choose Park Lawn Memorial Group, LLC?

Commitment to Service

  • Our team members at every level demonstrate a strong work ethic and uphold our core values, showing respect for families, the profession, and individuals.
  • Collaborate with leading professionals in the funeral and cemetery sector.

Employee Benefits

  • Financial assistance programs that encourage staff through education and professional development in industry-related topics.
  • Comprehensive Health and Welfare Plans, along with savings account options, tailored to support your personal needs and enhance well-being.
  • Attractive 401k and Roth Retirement Plan options available for both full-time and part-time employees, including a Company Match.
  • A variety of vacation, personal, and sick days based on your role, emphasizing the importance of physical and emotional well-being for our team.
  • Employee discounts on services, merchandise, and property to assist our team members during their time of need.

Work Culture

  • We prioritize honesty, courage, integrity, ethical behavior, and personal growth.
  • We are deeply rooted in the communities we serve, providing a personal touch to every family.
  • We recognize the significance of funeral and cemetery services, leveraging decades of experience to create the best possible experience for families.

Position Summary

This role is responsible for building a professional rapport with client families on a pre-need basis, ensuring that all options and needs related to cemetery services and associated merchandise are thoroughly addressed.

Key Responsibilities

  • Work independently to generate new leads and referrals, proactively creating sales with minimal supervision.
  • Develop new prospects and community contacts through various strategies, including cold calling, telephone outreach, seminar participation, and referrals.
  • Report progress and submit required documentation to the relevant manager in a timely manner.
  • Adhere strictly to pricing structures and ensure the completion and submission of all contracts and necessary documents within required deadlines.
  • Represent the company professionally and compassionately, maintaining a polished appearance and employing honesty and integrity in all job functions.
  • Ensure high service quality levels, following company procedures when addressing complaints and conducting post-interment service activities.
  • Facilitate a seamless service process for client families through positive communication and collaboration with all internal departments.
  • Protect the confidentiality of company and client family information, including sales and marketing materials and client family details.
  • Identify and respond to all hazards at the location and on the grounds.
  • Participate in all required training initiatives specific to the location and company.
  • Perform additional duties as assigned.

Required Skills and Qualifications

  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • College degree or some college experience is preferred.
  • A proven track record of success in outside sales is strongly preferred.
  • Possession (or ability to obtain) an insurance license may be required by applicable state law.
  • A valid state-issued driver's license in good standing and an acceptable driving record are necessary.

Additional Qualifications

  • Fluency in reading, writing, and speaking English is required; bilingual skills are a plus.
  • Exhibit professionalism and courtesy in accordance with employer expectations.
  • Demonstrated willingness to engage in community involvement to enhance market share.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) is preferred.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving families.
  • Maintain a positive attitude and foster a collaborative working environment through effective organization and communication.
  • Ability to manage multiple projects simultaneously, prioritize tasks, and exercise sound judgment.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

  • Most duties are performed in an outdoor setting.
  • Outdoor responsibilities may involve exposure to natural elements such as inclement weather, extreme temperatures, uneven terrain, dust, gas, and/or fumes.
  • Equipment utilized includes, but is not limited to, computers, fax machines, copiers, merchant terminals, multi-line phone systems, and personal or company vehicles.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • Exposure to chemicals and/or bloodborne pathogens is possible, with a low risk classification.

Travel Requirements

  • This position may necessitate up to 10 percent of travel outside the area and overnight stays.
  • Travel is primarily local and occurs during business hours only.
  • Time spent at the location or in the office should not exceed 20% of total work time.

Other Responsibilities

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.