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Utilization Management Nurse, Senior

2 months ago


California, United States Blue Shield of California Full time

About the Role

The Utilization Management team at Blue Shield of California reviews inpatient stays for our members and applies nationally recognized levels of care guidelines. As a Utilization Management Nurse, Senior, you will report to the Utilization Management Nurse Manager and be responsible for reviewing clinical information provided by facilities to determine medical necessity for our members' admissions.

Your Key Responsibilities

  • Perform prospective, concurrent, and retrospective utilization reviews and first-level determination approvals for members using evidence-based guidelines, policies, and nationally recognized clinical criteria across lines of business or for a specific line of business, such as Medicare and FEP.
  • Conduct clinical reviews of claims for medical necessity, coding accuracy, medical policy compliance, and contract compliance.
  • Ensure discharge planning at levels of care appropriate for members' needs and acuity, and determine post-acute needs, including levels of care, durable medical equipment, and post-service needs, to ensure quality and cost-appropriate discharge planning.
  • Prepare and present cases to the Medical Director for medical director oversight and necessity determination, and communicate determinations to providers and/or members in compliance with state, federal, and accreditation requirements.
  • Develop and review member-centered documentation and correspondence reflecting determinations in compliance with regulatory and accreditation standards, and identify potential quality of care issues, service or treatment delays, and intervene as clinically appropriate.
  • Refer to Case Management when there are acute inpatient needs affecting discharge.
  • Attend staff meetings, clinical rounds, and weekly huddles.
  • Maintain quality and productivity metrics for all casework.
  • Buddy or support new employees.
  • Maintain a HIPAA-compliant workspace for a telework environment.