Call Center Operations Manager
1 week ago
We are seeking a highly skilled Call Center Supervisor to lead our Emergency Roadside Service team. As a key member of our operations team, you will be responsible for managing day-to-day call center operations, including call volume monitoring, human resources management, and employee development.
Key Responsibilities- Manage call center operations, including call volume monitoring and human resources management to meet service standard goals in real-time.
- Lead a team of 10-15 direct reports, providing ongoing feedback and coaching to ensure high levels of performance and customer satisfaction.
- Perform administrative duties, including analyzing call data, posting performance results, and completing staffing schedules.
- Work closely with sister departments to deliver exceptional customer service and member satisfaction.
- Stay up-to-date on AAA NNE software applications, policies, and procedures to effectively instruct and communicate with employees, members, and external facilities/contractors.
- Identify and report any malfunctioning equipment, outdated resource materials, or unsafe work conditions that may impact job performance or departmental responsibilities.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and conflict resolution skills.
- Strong knowledge of AAA NNE software applications and policies.
- Ability to work effectively in a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
At American Automobile Association, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
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Call Center Operations Manager
3 days ago
Portland, Maine, United States American Automobile Association Full timeJob SummaryWe are seeking a highly skilled Call Center Supervisor to lead our Emergency Roadside Service team. As a key member of our operations team, you will be responsible for managing day-to-day call center operations, including call volume monitoring, human resource management, and employee development.Key ResponsibilitiesManage call center operations,...
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Access Call Center Representative
4 weeks ago
South Portland, Maine, United States Maine Medical Center Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and support in a fast-paced Access Call Center environment. This role requires a friendly and courteous demeanor, excellent communication skills, and the ability to work independently and as part of a team.Key ResponsibilitiesPatient Interaction Greet patients in a...
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Patient Service Representative
4 weeks ago
South Portland, Maine, United States Maine Medical Center Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and support in a fast-paced Access Call Center environment. This role requires a friendly and courteous demeanor, excellent communication skills, and the ability to work independently and as part of a team.Key ResponsibilitiesPatient Interaction Greet patients in a...
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Call Center Banking Specialist
2 weeks ago
South Portland, Maine, United States TrekRecruit LLC Full timeJob SummaryWe are seeking a highly skilled and motivated Call Center Banker to join our team at TrekRecruit LLC. As a Call Center Banker, you will be responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals.Key ResponsibilitiesBalance service requests and sales opportunities to meet...
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Medical Director
2 weeks ago
Portland, Maine, United States CSL Plasma Full timeJob SummaryWe are seeking a highly skilled Medical Director to lead our center operations and drive process improvements. As a key member of our team, you will be responsible for developing and implementing operational initiatives to enhance center performance and efficiency.Key ResponsibilitiesDevelop and implement operational initiatives to improve center...
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Care Manager
3 weeks ago
Portland, Maine, United States Maine Medical Center - Portland Full timeCare Manager Position at Maine Medical Center **Job Summary:** We are seeking a skilled Care Manager to join our team at Maine Medical Center - Portland. As a Care Manager, you will play a critical role in ensuring the smooth transition of patients from hospital to home, while also providing exceptional care and support to our patients and their...
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Care Manager
3 weeks ago
Portland, Maine, United States Maine Medical Center - Portland Full timeJob DetailsCare Manager position available at Maine Medical Center.Key ResponsibilitiesDischarge planning and care coordinationFlexible and easy-going problem solver with a calm demeanor and can-do attitude5+ years of experience in healthcareWork Schedule36 hours per week, with occasional weekend hours available. 2 12-hour shifts and 2 8-hour shifts per...
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Transfer Center Specialist
2 weeks ago
Portland, Maine, United States MaineHealth Full timeJob SummaryThis role provides technical expertise by facilitating patient transfers and consultations, managing assignment of Emergency Department, admissions to Hospital Medicine service, and providing support to all care team members to facilitate timely access to Maine Medical Center.Key ResponsibilitiesTriaging and dispatching teams that respond to...
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Assistant Moving Center Manager
1 week ago
Portland, Maine, United States U-Haul Full timeAssistant General Manager Job DescriptionAre you a motivated and customer-focused individual looking for a challenging role in a dynamic environment? We are seeking an Assistant General Manager to join our team at U-Haul.Job SummaryThe Assistant General Manager will be responsible for assisting the General Manager in the day-to-day operations of the center,...
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Chief Operating Officer, Healthcare Executive
4 weeks ago
Portland, Maine, United States Maine Medical Center Full timeAbout the Role**Chief Operating Officer, Healthcare Executive**Maine Medical Center is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for our flagship academic hospital. As a key member of our leadership team, the COO will lead and develop a talented team in day-to-day operations, budget development...
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Portland, Maine, United States MaineHealth Full timeChief Operating Officer Opportunity at MaineHealth Maine Medical Center PortlandMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland, a vibrant 740-bed flagship academic hospital with a strong reputation and history of delivering high quality...
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Travel Operating Room Technologist
4 weeks ago
Portland, Maine, United States Maine Medical Center - Portland Full timeJob SummaryMaine Medical Center - Portland is seeking a skilled Operating Room Technologist to join our team. As a key member of our operating room team, you will be responsible for preparing patients for surgery, maintaining a sterile environment, and assisting surgeons during procedures.ResponsibilitiesCertification and LicensureCST certification is...
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Portland, Maine, United States MaineHealth Full timeChief Operating Officer Opportunity at MaineHealthMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland, a vibrant 740-bed flagship academic hospital with a strong reputation and history of delivering high-quality healthcare services.The COO will...
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Portland, Maine, United States MaineHealth Full timeAbout the RoleMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland, a vibrant 740-bed flagship academic hospital with a strong reputation and history of delivering high quality healthcare services.Key ResponsibilitiesLead and develop a talented...
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Portland, Maine, United States MaineHealth Full timeMaineHealth Chief Operating Officer Job DescriptionAbout the RoleMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland, a vibrant 740-bed flagship academic hospital with a strong reputation and history of delivering high-quality healthcare...
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Portland, Maine, United States MaineHealth Full timeMaineHealth Chief Operating Officer Job DescriptionAbout the RoleMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland. As a key member of the leadership team, the COO will lead and develop a talented team in day-to-day operations, budget...
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Portland, Maine, United States MaineHealth Full timeMaineHealth Chief Operating Officer Job DescriptionAbout the RoleMaineHealth is seeking an experienced and collaborative healthcare executive to serve as Chief Operating Officer (COO) for MaineHealth Maine Medical Center Portland, a vibrant 740-bed flagship academic hospital with a strong reputation and history of delivering high-quality healthcare...
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Traveling Operating Room Technologist
2 weeks ago
Portland, Maine, United States Maine Medical Center - Portland Full timeCertification DetailsCST certification is required for this position.Job DetailsThis is a travel position with numerous openings available. The ideal candidate will have Level 1 trauma experience and be proficient in using Storz, Stryker, Olympus, and Intuitive Robot equipment. The EMR system used is Epic.Work EnvironmentThis position is located in the...
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Healthcare Operations Manager
2 weeks ago
Portland, Maine, United States MaineHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at MaineHealth. As a key member of our Women's Health Service Line, you will be responsible for managing all operational aspects of our inpatient Certified Nurse Midwife and Obstetrical Nocturnalist services at Maine Medical Center.Key...
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Healthcare Operations Manager
2 weeks ago
Portland, Maine, United States MaineHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at MaineHealth. As a key member of our Women's Health Service Line, you will be responsible for managing all operational aspects of our inpatient Certified Nurse Midwife and Obstetrical Nocturnalist services at Maine Medical Center.Key...