Customer Service Ambassador
5 days ago
At Simera, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Provide information about products and services
Process orders and returns
Update customer information in the system
Provide feedback to management regarding customer complaints and issues
Qualifications:
Bachelors degree in English or any related field
English C1/C2
1-2 years of experience in a customer service role
Strong verbal and written communication skills
Strong customer service skills
Ability to multitask and prioritize
Strong problem-solving skills
Proficient in relevant computer software and tools
Ability to work well under pressure and meet deadlines
Experience in call center environment is a plus.
Why Choose Simera:
We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping you achieve your career goals.
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