Branch Operations Coordinator Ladera Ranch

6 days ago


Ladera Ranch, California, United States Wells Fargo Bank Full time
About the Role

We are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network in the Consumer, Small & Business Banking division at Wells Fargo. As a key member of our team, you will play a vital role in supporting customer experience, completing operational activities, and minimizing risks.

Job Responsibilities
  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Receive guidance from managers and exercise judgment within defined policies and procedures
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers financial needs
Requirements
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, including:

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Estimated Salary Range

$20.00 - $27.69 per hour, depending on experience and qualifications.


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