Business Development Manager

7 days ago


Mount Olive, Illinois, United States HCLTech Full time
About HCLTech

HCLTech is a global technology company that empowers businesses to supercharge their progress. With a presence in 60 countries and a team of over 223,400 people, we deliver industry-leading capabilities centered around digital, engineering, cloud, and AI. Our broad portfolio of technology services and products enables us to work with clients across various verticals, including Financial Services, Manufacturing, Life Sciences, and more.

Job Details

We are seeking a skilled professional to join our team as a key liaison between our sales, customers, and delivery teams. The ideal candidate will be responsible for maintaining strong relationships with customer touch points and sponsors, ensuring customer satisfaction, and improving ACSAT scores.

  • Develop and maintain cordial relationships with customer touch points and sponsors.
  • Drive customer satisfaction and improve ACSAT scores through proactive engagement and issue resolution.
  • Act as a bridge between sales, customers, and delivery teams to ensure seamless communication and collaboration.
  • Participate in customer governance meetings and follow up on actions to ensure timely resolution of issues.
  • Participate in major milestone reviews to ensure alignment with customer expectations.
  • Present Quarterly Business Reviews (QBRs) to customers to showcase our capabilities and progress.
  • Participate in sales discussions with customers to identify new opportunities and develop tailored solutions.
  • Presentation of technical capabilities to customers to demonstrate our expertise and value proposition.
  • Collaborate with sales and delivery teams to identify new business opportunities and develop proposals.
  • Review and present new proposals to customers, defending our value proposition and solution offerings.
  • Review forecasts with the Delivery Unit (DU) head to ensure alignment with customer expectations.
  • Participate in Power reviews and own action items to drive customer satisfaction and business growth.


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