Customer Service Team Lead and Escalations Manager

About BellecaresBellecares is a pioneering engagement company that is revolutionizing home care by addressing a critical need for seniors. With millions of U.S. seniors facing mobility issues due to foot complications, Bellecares is committed to providing a proprietary clinical-spa foot care service covered by Medicare Advantage.Our mission is to unite...

Job Summary As a Team Lead, Customer Care, you will be responsible for providing exceptional customer service to J&M customers while leading a team of contact center agents. Your primary focus will be on handling front-line interactions and ensuring that our customers receive the highest level of service. **Key Responsibilities:** * Assist customers...

Job SummaryTo deliver exceptional customer service and lead a high-performing team of contact center agents at Genesco, a leading company in the industry.Key ResponsibilitiesProvide top-notch customer service through phone, email, or chat, approximately 60% of the weekly schedule.Manage team performance, dedicating 40% of the weekly schedule to this critical...

**Job Summary**We are seeking a highly skilled and experienced Team Lead to join our Customer Care team at Johnston & Murphy. As a Team Lead, you will be responsible for providing exceptional customer service and leading a team of contact center agents.**Key Responsibilities**Assist customers through phone, email, or chat, ensuring a high level of...

{"Job Title": "Team Lead, Customer Care- Johnston", "Job Summary": "At Genesco, we are committed to delivering exceptional customer service. As a Team Lead, Customer Care, you will play a critical role in ensuring our customers receive the highest level of service and support.Your key responsibilities will include:* Providing quality and efficient customer...

**Job Summary**We are seeking a highly skilled and experienced Team Lead to join our Customer Care team at Genesco. As a Team Lead, you will be responsible for providing exceptional customer service and leading a team of contact center agents to achieve quality and efficiency goals.**Key Responsibilities**Lead contact center support team to completion...

Job SummaryTo deliver exceptional customer service and lead a high-performing team of contact center agents at Genesco.Key ResponsibilitiesProvide quality customer service through phone, email, or chat, approximately 60% of the weekly schedule.Manage team performance, dedicating 40% of the weekly schedule to coaching, mentoring, and developing team...

Job SummaryTo deliver exceptional customer service and lead a high-performing team of contact center agents at Genesco.Key ResponsibilitiesProvide quality customer service through phone, email, or chat, approximately 60% of the weekly schedule.Manage team performance, dedicating 40% of the weekly schedule to coaching, mentoring, and developing team...

**Job Summary**Genesco is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.**Key Responsibilities**• Lead a team of customer service representatives to achieve...

Customer Service Team LeadWork Schedule: Monday - Friday, 8:00am to 5:00pm CST (Monday and Friday Remote)About BellecaresBellecares is a rapidly expanding engagement organization that is transforming the home care industry. With over 25 million seniors in the U.S. facing challenges in self-care, our mission is to address the lack of mobility and the...

Job Summary As a key member of the Genesco team, the Customer Service Team Lead will be responsible for providing exceptional customer service and leading a team of contact center agents. This role requires a unique blend of customer service skills, leadership abilities, and technical knowledge. **Key Responsibilities:** * Provide quality customer service...

About the RoleAmazon Transportation Services (ATS) is a leading provider of surface transportation solutions for our internal and external customers. As a Middle Mile Escalation Specialist, you will play a critical role in developing, executing, and managing carrier engagement for Amazon Transportation Services in North America.Key ResponsibilitiesWork...

About the RoleAmazon Transportation Services (ATS) is a leading provider of surface transportation programs for our internal and external customers. Our team is responsible for connecting vendors, fulfillment centers, sort centers, air gateways, and final mile delivery stations. We deliver results by moving truck loads efficiently and effectively.The Middle...

Job Title: Customer Experience Assistant ManagerAt Brilliant Earth, we're seeking a highly motivated and experienced Customer Experience Assistant Manager to join our team in Nashville, TN. As a key member of our retail operations team, you will be responsible for leading a team of Customer Experience professionals in delivering exceptional service to our...

Position Overview The primary objective of this role is to deliver exceptional and effective customer support to Genesco clients by overseeing frontline interactions and guiding a team of customer service representatives. Key ResponsibilitiesEngage with customers via phone, email, or chat, dedicating approximately 60% of the workweek to direct...

Customer Care Team SupervisorJob Category: Genesco Leadership RoleRequisition Number: TEAML01254Job OverviewThe successful candidate will play a pivotal role in ensuring exceptional customer service is delivered to Genesco clients by overseeing back-end operations and guiding a team of customer service representatives.Key ResponsibilitiesLead the customer...

About the RoleAmazon Transportation Services (ATS) is a leading provider of surface transportation solutions for our internal and external customers. As a Middle Mile Escalation Specialist, you will play a critical role in developing, executing, and managing carrier engagement for Amazon Transportation Services in North America.Key ResponsibilitiesWork...

Job Title: Customer Service Operations Manager (On-Site)The CompanyMetropolis is a pioneering artificial intelligence firm that leverages computer vision technology to create seamless, checkout-free experiences in everyday life. Our mission is to transform parking solutions, allowing countless consumers to simply "drive in and drive out." We foresee a future...

Customer Service Supervisor RoleAt PetSmart, Inc, we're committed to delivering exceptional customer experiences. As a Retail Customer Service Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Provide exceptional customer service over the phone, in-store, or online, addressing customer...

Job OverviewPosition: Customer Service Operations Manager (On-Site)About UsMetropolis is a pioneering artificial intelligence firm that leverages cutting-edge computer vision technology to create seamless, checkout-free experiences in everyday life. Our mission is to transform parking solutions, allowing consumers to simply 'drive in and drive out.' We...