Loan Operations Manager
4 weeks ago
Job Summary:
Lewis James Professional is seeking an experienced Escrow Manager - Loan Insurance to join our team. As a key member of our Loan Operations team, you will be responsible for managing the Loan Escrow, Taxes & Insurance Team and ensuring the team consistently meets or exceeds SLAs.
Key Responsibilities:
• Manage the Loan Escrow, Taxes & Insurance Team to ensure timely and accurate processing of loan documents
• Assess the quality of team performance, incoming volumes, productivity, capacity, and metrics
• Create an engaged workforce by fostering collaboration within the team and with internal and external customers/partners
• Ensure the team consistently meets or exceeds SLAs
• Set departmental goals that are measurable
• Responsible for solving complex work problems and tending to customer complaints
• Reviews and maintains departmental reports to identify trends or areas of concern
• Identifies business process or system improvements that streamline operations and updates procedures accordingly
• Responds to all inquiries from lenders and other bank personnel in a timely manner
• Manages vendors to ensure performance is in support of the bank's goals and growth strategies
• Stays up to date with industry trends and regulations
• Identifies changes affecting the department and notifies internal staff
• Responds to audit requests and prepares findings
• Fosters relationships with internal teams
• Recruits, trains, develops, and retains a highly proficient, adequately staffed team
• Ability effectively communicate through one-on-one meetings and regular department meetings
Qualifications:
• High School diploma required; Bachelor's degree preferred
• Minimum 5 years of experience in a loan operations or equivalent related role is required
• Previous Management or Supervisor experience is required
• Knowledgeable in loan documentation and servicing functions including consumer, commercial, and mortgage loans
• Experience with FiServ systems software is preferred
• Skilled at creating and managing spreadsheets
• Flexibility in work schedule during peak production period is critical in this position
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