Retail Market Manager II, III or IV

4 weeks ago

Charleston, West Virginia, United States Synovus Full time
Job Summary

As a Retail Market Manager, you will be responsible for managing all functions, staff, and daily operations of a full-service branch. You will be accountable for the growth of assigned retail market and portfolio, overseeing business development efforts, and building personal relationships with customers, prospects, and team members.

Key Responsibilities
  • Manage functions and team members of a full-service branch, ensuring overall branch success, including branch profitability, sales, customer experience, and team development.
  • Create, maintain, and carry out the branch business plan and sales activity plan.
  • Own the customer experience within the branch, taking immediate action to resolve customer issues.
  • Ensure ethical practices are followed in all activities related to the branch, including operations, customer treatment, and overall sales and referral activities.
  • Develop and maintain a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business, and real estate.
  • Ensure effective and timely management of loan portfolio, including working all loan renewals, collateral exceptions, past due accounts, and taking appropriate action on trouble loans.
  • Delegate the majority of consumer lending activities to branch sales team.
  • Manage and participate in outside calling activities to small business owners.
  • Collaborate with business partners, such as private wealth, financial planning, commercial banking, and other line-of-business segments, to strategize and develop comprehensive banking relationships.
  • Use sales management tools to proactively identify, retain, and deepen current customer relationships and to identify and develop prospective clients or centers of influence.
  • Serve as the primary contact for small business relationships within designated market.
  • Establish and maintain relationships with community-based organizations and actively serve in a leadership capacity in support of bank goals and programs.
  • Establish and maintain a strong sense of community within the branch.
  • Protect the assets of the bank by aggressively managing credit quality and minimizing losses.
  • Review risk management reports and coach team on risk-related and/or quality issues.
  • Maintain prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
  • Ensure the operational integrity of the branch and ensure team compliance with bank regulations, policies, and procedures.
  • Keep abreast of changes in federal and state banking regulations and ensure that changes are implemented in a timely fashion.
  • Partner with Regional Operations Manager to address operational concerns.
  • Communicate key information to the branch team regarding changes to bank policies, procedures, products, and services.
  • Provide coaching and training to team members regarding the introduction or referral of products and services to customers.
  • Model Synovus' culture and values in everyday interactions with team members, customers, and business partners.
  • Promote a positive work culture by increasing and supporting team member engagement and develop strategies that reinforce Synovus' culture and values.
  • Manage coaching, development, and performance of team members.
  • Support team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate.
  • Manage the annual performance management and merit processes for direct and indirect reports.
  • Coach and develop team members and build a work environment where team members are engaged and feel a positive sense of achievement about their role in the company.
  • Work closely with Human Resources regarding employee relations, compensation, training, posting, and filling vacant positions and other Human Resources-related matters.
Requirements
  • Bachelor's degree in Business Administration, Finance, or related field or an equivalent combination of education and experience.
  • Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending.
  • OR One year experience in managing a branch and successful completion of the Ignite Program.
  • OR Two years experience in an outside business development lending role within banking, such as a business banker or private banker.
  • Experience managing a team and portfolio with loans and deposits is required.
  • This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT).

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