Patient Support Specialist
1 week ago
GABA Telepsychiatry is a rapidly growing telepsychiatry clinic based in New York, dedicated to providing accessible mental health services to individuals in need. As a Patient Support Specialist, you will play a crucial role in supporting our patients throughout their treatment journey.
The ideal candidate will have a strong background in patient advocacy, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Patient Support and Empowerment: Act as a compassionate and empathetic resource for patients, providing emotional support and reassurance throughout their treatment.
- Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have.
- Collaborate with patients to identify their unique needs and develop personalized care plans, ensuring their treatment aligns with their goals and preferences.
- Advocate for patients' rights and interests, ensuring they receive appropriate care and services.
- Empower patients to actively participate in their treatment decisions, promoting self-advocacy and informed choices.
Appointment Coordination and Scheduling:
- Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups.
- Assist patients in understanding and utilizing telepsychiatry platforms and technologies.
- Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients.
Information and Resource Management:
- Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources.
- Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively.
Qualifications:
- Bachelor's degree in psychology, social work, healthcare administration, or a related field (relevant experience may be considered in lieu of a degree).
- Demonstrated experience in a patient advocacy or customer service role, preferably within the healthcare industry.
- Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds.
- Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions.
Salary: $55,000 - $75,000 per year, depending on experience.
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