Phone-Centric Patient Support Specialist

4 days ago


New York, New York, United States CSI Companies Inc Defunct Full time

We are looking for a dedicated Phone-Centric Patient Support Specialist to join our team at CSI Companies Inc Defunct. As a key member of our healthcare team, you will be responsible for providing top-notch patient care and support over the phone.

The estimated salary for this position is $58,000 - $68,000 per year, based on your level of experience.

Job Summary:

This role involves handling a high volume of phone calls from patients, answering their questions, and providing solutions to their concerns. You will work closely with our healthcare team to ensure that patients receive the best possible care and support.

Key Responsibilities:

  • Answer and resolve patient inquiries over the phone
  • Prepare new patients for appointments and schedule follow-up visits
  • Support compliance policies and procedures
  • Register patients and obtain medical records
  • Verify insurance coverage and handle billing-related issues

Requirements:

  • 2+ years of experience working in a healthcare environment
  • Excellent communication and problem-solving skills
  • Ability to work independently in a fast-paced environment
  • Knowledge of HIPAA guidelines
  • HS Diploma or equivalent


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