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Localization Program Strategist

2 months ago

Boston, Massachusetts, United States Lilt Full time
Job OverviewAbout LILT

LILT stands at the forefront of AI-driven enterprise translation solutions. Our innovative stack, which includes our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, empowers global enterprises to implement a comprehensive AI translation strategy that prioritizes business outcomes over mere outputs. Organizations such as Intel, ASICS, WalkMe, and Canva leverage our technology to enhance their multilingual digital customer experiences.

While our core AI technology may share features with platforms like ChatGPT and Google Translate, it is our unique application of this technology that distinguishes LILT. Our patented Contextual AI Engine transcends basic translation services by grasping the subtleties of our clients' content and target demographics, delivering exceptionally accurate, business-oriented results. Our connector-first methodology ensures seamless integration with existing workflows, while our human-adapted feedback loop fosters continuous enhancement, making LILT a dynamic partner for your global aspirations.

The Production Team

The Production Team at LILT comprises a diverse global workforce across four continents, united by a passion for localization and accessibility. This team encompasses project management, customer onboarding, program management, quality assurance, and talent management, collaborating with some of the largest organizations worldwide.

As a member of LILT's Production Team, you will have access to cutting-edge tools, collaborative colleagues, and the chance to make a significant impact.

Work Environment

Experience the best of both worlds at LILT: enjoy the vibrant energy of in-office collaboration two days a week, fostering creativity and building connections with your team, while also having the flexibility to work remotely for the remainder of the week. This balance promotes both productivity and personal freedom.

Role Responsibilities

In your role as a Strategist, you will provide expert consultation and best practice strategies to LILT's partners and clients, facilitating successful onboarding for intricate localization initiatives. You will collaborate with various customer stakeholders and internal teams, including solutions architects, engineers, product managers, linguists, and project management professionals, to establish and uphold the ideal program management framework for our clients.

As a senior team member, your responsibilities will include:

  • Consulting with Enterprise Regulatory and Life Science clients to comprehend their business requirements and align LILT's SLAs and KPIs to meet and exceed these expectations.
  • Leading the implementation of processes and systems to fulfill customer and regulatory standards, including localization workflows, project management, invoicing, and service delivery.
  • Applying regulatory and compliance protocols to localization workflows.
  • Overseeing program risk management to identify, communicate, and mitigate potential risks and issues.
  • Leading the onboarding process for new clients.
  • Defining new services, including pricing proposals and SLAs.
  • Providing local support in the necessary time zone for direct client engagement on strategic matters.
  • Managing complex remediation processes from initiation to completion.
  • Maintaining and exceeding performance metrics against KPIs, including account health, onboarding efficiency, customer SLAs, and issue resolution timelines.
  • Utilizing strong analytical skills to monitor and control production team performance.
  • Directing tasks for production resources to ensure KPIs and customer SLAs are met.
  • Regularly reporting on production metrics and performance against objectives.
  • Facilitating communication with client contacts, local colleagues, freelancers, and internal project teams.
  • Managing production escalations and driving root cause analysis and corrective action plans to resolution.
  • Conducting post-mortems on key account initiatives to share insights and plan follow-up actions for continuous improvement.
Qualifications

The ideal candidate will possess:

  • A minimum of 8 years of experience managing Enterprise-level Life Science and Regulatory localization programs.
  • Experience in customer onboarding.
  • The ability to develop and lead large-scale localization initiatives independently and through team mobilization.
  • Expertise in risk management, root cause analysis, and corrective action procedures as they pertain to Enterprise programs.
  • Exceptional client-facing and internal communication skills.
  • Strong organizational skills with a keen attention to detail and the ability to multitask.
  • Analytical and organized problem-solving capabilities.
  • The ability to meet deadlines and perform under pressure.
Benefits

We offer a competitive compensation package, including market salary, meaningful equity, 401(k) matching, and flexible time off, in addition to company holidays. Our medical benefits encompass coverage for medical, dental, and vision insurance, along with FSA/DFSA, HSA, and commuter benefits. LILT also provides basic life insurance, short-term disability, and long-term disability coverage. Paid parental leave is available after six months of employment, and employees receive a monthly lifestyle benefit stipend to customize their benefits.

LILT is an equal opportunity employer, committed to fair employment practices and the elimination of discriminatory practices.