Hearing Solutions Specialist
4 weeks ago
**About Miracle-Ear**
Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team. We are seeking passionate and driven individuals to join our team as Patient Care Coordinators.
We believe that people are the most important component of our success. Through continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry.
As a Patient Care Coordinator, you will be at the forefront of hearing care, providing exceptional customer experiences while growing alongside a supportive and innovative team.
About the Role:
- Manage the customer journey by supporting the intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
- Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
- Support store administration and operations through monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
- Evaluate data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
What We Offer:
- A competitive salary of $17/hour + monthly bonus opportunity.
- Work-life balance, hours are M-F, 8:30am-5pm.
- Continuous training, development & support.
- Health Insurance - Medical, Dental, Vision.
- Life insurance, Health Savings Account, 401K with employer match.
- Paid Time Off, Paid Holidays, Volunteer Time Off.
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