IT Support Specialist
7 days ago
The IT Technician role at Virtual Technologies Group is a key position responsible for delivering exceptional customer satisfaction by resolving technical issues and providing top-notch support to our clients' end-users.
Responsibilities- Collaborate with the Network Engineer to address IT needs and resolve localized issues at the end-user level.
- Work closely with the internal help desk to resolve customer issues escalated from ticket submissions.
- Assist engineers in installing and maintaining small to large network infrastructures.
- Contribute to protecting data, software, and hardware by coordinating and implementing network security measures.
- Provide diligent and effective communication with clients, sales, and team members.
- Offer attentive customer service focused on client satisfaction.
- Assist in recommending, planning, and implementing new technologies to drive client business forward.
- Attend and engage in team meetings.
- Meet professional development requirements.
- Maintain weekly time and expense records inside the PSA platform.
- Participate in occasional on-call work based on team rotation.
- Associate's degree in Information Technology or a related field.
- Minimum 2 years of customer service/end-user support experience.
- Previous experience or classroom work in the IT field for at least 2 years.
- A+ and Network+ certifications are preferred.
- Hands-on or classroom experience with Server 2012/2016/2019.
- Excellent written and verbal communication skills.
- Familiarity with Office 365/SharePoint.
- Strong troubleshooting and critical thinking skills.
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