IT Support Specialist

2 weeks ago


Lima, Ohio, United States Virtual Technologies Group Full time
Job Title: IT Technician

Virtual Technologies Group is seeking a highly skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients, resolving issues related to hardware, software, and network infrastructure.
  • Collaborate with internal teams to resolve complex technical issues and implement new technologies.
  • Assist in the planning, implementation, and maintenance of network security measures to protect client data.
  • Communicate effectively with clients, sales teams, and internal stakeholders to ensure seamless service delivery.
  • Stay up-to-date with industry trends and best practices to recommend new technologies and solutions to clients.
Requirements:
  • Bachelor's degree in Information Technology or related field.
  • Minimum 2 years of experience in customer service/end-user support.
  • Previous experience or classroom work in IT field for at least 2 years.
  • A+ and Network+ certifications preferred.
  • Hands-on experience with Server 2012/2016/2019.
  • Excellent written and verbal communication skills.
  • Familiarity with Office 365/SharePoint.
  • Strong troubleshooting and critical thinking skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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