Technical Support Specialist
4 weeks ago
Make a difference at Nordic.
Position Summary:The Technical Support Specialist is responsible for delivering IT services, SLAs, hardware break fixes, and upgrades as needed. This role ensures all services are delivered in a timely, reliable, and cost-effective manner.Key Responsibilities:
- Manage and repair all technology hardware, including computers, printers, and scanners.
- Maintain accurate hardware production inventories and spare stock.
- Troubleshoot software issues as needed.
- Adhere to all documented processes.
- Travel to off-sites to provide support.
- Assist with project assignments to implement new technologies or hardware.
- Provide on-call and project support as needed.
- Assist with the movement of I&T assets.
- Demonstrate a deep understanding of the technical environment and its business return.
- Strong communication and interpersonal skills.
- Ability to keep up to date with technology and inform clients of potential impacts.
- Self-management and prioritization skills.
- Ability to work under pressure and multitask.
- Good problem-solving skills and high motivation.
- Maintain a clean and orderly work environment.
- Ability to take direction and react to downtimes.
- Possess a valid driver's license and provide an annual Motor Vehicle Report.
- Bachelor's degree in computer science, telecommunications, or information sciences, and 3 years' experience or 6 years of relevant work experience.
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