Patient Service Technician

1 week ago


Plymouth, Massachusetts, United States Cape Cod Healthcare Inc. Full time
Job Summary

Cape Cod Healthcare Inc. is seeking a skilled and detail-oriented Patient Service Tech to join our team. As a Patient Service Tech, you will be responsible for providing excellent patient care and collecting blood samples from patients in a variety of settings.

Key Responsibilities
  • Collect blood samples from patients using venipuncture sticks, finger sticks, and heel sticks.
  • Process laboratory specimens according to test methodology guidelines.
  • Register patient demographic information into the laboratory information system.
  • Enter physicians' orders for lab work into the LIS accurately and on the correct patient account.
  • Communicate with clients via telephone to ensure proper specimen identity, correct patient information, and proper diagnoses.
  • Handle specimen problems with appropriate training and inform a supervisor of a problem needing management involvement.
  • Perform an occasional stat draw at a nursing home, patient home, or physician office when designated by management.
  • Fill supply orders for clients and collection sites.
  • Keep phlebotomy areas well stocked, including the stock room.
  • Provide daily maintenance and safety of all drawing rooms.
Requirements
  • Ability to read, write, and communicate in English.
  • High school diploma or equivalent education.
  • Valid U.S. Driver's License upon hire. Must obtain Massachusetts State Driver's License within 60 days of hire.
  • Successful completion of a basic phlebotomy program with classroom instruction and practical hours within 12 months.
  • Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria.
  • Knowledge of medical terminology preferred.
  • Knowledge of Microsoft office suite and basic keyboarding skills preferred.

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