Team Operations Supervisor

2 weeks ago


Littleton, Colorado, United States Chuze Fitness Full time

Business Group:
Chuze Fitness
Company Overview:
At Chuze Fitness, we are transforming the fitness landscape with an emphasis on hospitality, community, and empathy.

We value individuals and cultivate a dynamic workplace where everyone can express themselves and contribute to our culture of kindness.

We are looking for team members from diverse backgrounds who exemplify kindness, sociability, and a strong work ethic.
If you are passionate about hospitality, we invite you to join our team and make a positive impact.
Job Overview:
$ /hr

As a Team Operations Supervisor at Chuze Fitness, you will be instrumental in supporting our team members and ensuring a lively, professional, and effective work environment.

You will lead by example, establishing the benchmark for excellence and enthusiasm in all facets of our operations, with a keen focus on enhancing the member experience.

Key Responsibilities:
Responsibilities include but are not limited to the following:
• Uphold Chuze standards in customer service by warmly welcoming and engaging with all members.
• Execute daily cleaning duties and guarantee that the gym is always exceptionally clean.

• Assist in all facets of front desk operations, including membership enrollments, retail presentation, amenities, answering inquiries, point-of-sale transactions, and preparing smoothies, if applicable.

• Train all front desk personnel and maintain familiarity with best practices and policies through in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training.

• Support daily shift operations such as managing employee breaks, delegating and monitoring cleaning tasks, and successfully executing opening and closing duties.

• Aid in resolving member inquiries and collaborate with management for escalated issues.
• Assist with administrative tasks such as member management software reports, inventory counts, and managing club communications.
• Attend and engage in regularly scheduled team meetings.
Qualifications:
Required:
• Prior experience in shift management or team leadership.
• At least one year of experience in customer service.
• Flexibility to work varied hours regularly, including weekends, opening, and closing shifts.
• Strong communication skills in person and over the phone.
• Ability to multitask and manage shifting priorities.
• Team-oriented work style.

Physical Requirements:
• Must be able to read, write, and communicate clearly in English.

Job Duties:
• Touring the gym: walking and climbing stairs.
• Bending, kneeling, and repetitive arm movements.
• Standing for extended periods.
• Computer operations.
• Ability to lift at least 50 lbs.

Preferred:
• High school diploma or GED.
• Personal interest in fitness.
• Community involvement or volunteer experience.
Additional Information:
Chuze Fitness is an Equal Opportunity Employer. We evaluate candidates solely based on merit. Background checks are required for certain positions.

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