Retail Operations Supervisor
2 weeks ago
Position Title: Retail Operations Supervisor
Company: K&G Petroleum/S&S Fuels
Location
Store #726
Role Summary:
The Retail Operations Supervisor plays a vital role in assisting the Store Manager to ensure smooth operational practices, oversee Customer Service Representatives, uphold safety regulations, enhance profitability, and provide exceptional customer experiences. This position is hourly and non-exempt, reporting directly to the Store Manager, and is responsible for managing the daily functions of the retail establishment.
Key Responsibilities:
- Support the Store Manager and lead the team as necessary; enforce company policies and resolve scheduling issues
- Manage daily administrative tasks such as invoices, sales records, and fuel surveys
- Perform basic computer operations, analyze sales data, and troubleshoot problems
- Deliver outstanding customer service, addressing complaints swiftly and courteously
- Implement merchandising and upselling techniques to increase sales and ensure customer satisfaction
- Accurately process all sales transactions, manage cash, and adhere to cash handling procedures
- Ensure cleanliness of the site, maintain equipment, and oversee inventory levels
- Work independently with minimal supervision, potentially during irregular hours
- Report any observed dishonest activities and comply with company policies and regulations
- Participate in required meetings, orientations, and training sessions
- Ability to stand and walk for extended periods
- Capability to lift and carry items up to specified weights
- Skills in pushing, pulling, bending, grasping, and reaching objects
- Primarily indoor tasks
- Occasional exposure to cold environments
- May work in confined spaces independently
- Minimum of 6 months experience in retail or sales, particularly in a convenience store setting
- High School diploma or GED preferred
- Previous experience in retail sales and customer service is beneficial
- Strong verbal and written communication skills in English
- Ability to operate tools and equipment as necessary
- Medical, Dental, Vision, and Life Insurance
- Short-term and Long-term Disability coverage
- 401k with company matching
- Paid time off for vacation and sick leave
- Flexible scheduling options
- Opportunities for career advancement within the organization
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