Patient Service Coordinator
3 weeks ago
Job Title: Patient Service Representative
Job Summary:
We are seeking a highly skilled Patient Service Representative to join our team at The Fountain Group. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring timely and accurate resolution of inquiries and issues.
Key Responsibilities:
- Develop and maintain in-depth knowledge of our products and services to effectively respond to customer inquiries
- Utilize various communication channels, including phone, email, and chat, to provide prompt and courteous service to customers
- Manage customer cases throughout the patient journey, ensuring timely escalation, tracking, and follow-up as required
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience
- Meet or exceed productivity and quality metrics, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Requirements:
- High School Diploma or equivalent required
- 6+ months of experience in patient services or a related field
- Previous inbound/outbound call experience and benefits/insurance coverage experience
- Excellent communication and documentation skills
What We Offer:
As a Patient Service Representative at The Fountain Group, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and ensuring patient satisfaction.
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