Patient Access Coordinator

4 weeks ago


Tempe, Arizona, United States Optum Full time
Optum Job Opportunity

We are seeking a skilled Patient Access Representative to join our team at Optum. As a Patient Access Representative, you will play a critical role in ensuring seamless patient experiences by providing exceptional service and support in a clinical or Emergency Department setting.

Key Responsibilities:

  • Communicate effectively with patients and families to complete the registration process, collecting demographic and health information, and verifying insurance eligibility and benefits.
  • Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness of information.
  • Gather necessary clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations.
  • Identify outstanding balances from previous visits and attempt to collect any amount due.
  • Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
  • Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.

Requirements:

  • High School Diploma or equivalent required.
  • 1+ years of experience in a hospital, office setting, customer service, or phone support role.
  • Ability to work full-time, Monday through Thursday, 4pm-2:30am, with occasional overtime and weekends.
  • Ability to work day shift hours during new hire orientation (approximately 2 weeks).

Preferred Qualifications:

  • Experience with Microsoft Office products.
  • Experience in a Hospital Patient Registration Department, Physician office, or medical setting.
  • Working knowledge of medical terminology.
  • Understanding of insurance policies and procedures.
  • Experience in insurance reimbursement and financial verification.

Why Choose Optum?

At Optum, we believe in creating a healthier world by delivering care, aided by technology. Our mission is to help people live healthier lives and make the health system work better for everyone. We offer a comprehensive benefits package, performance rewards, and a management team committed to your success.

Benefits:

  • Paid Time Off, 8 Paid Holidays, and a 401(k) Savings Plan.
  • Medical, Dental, Vision, Life, and AD&D Insurance, Short-term and Long-term Disability coverage.
  • Employee Discounts, Employee Assistance Program, and Employee Referral Bonus Program.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression, marital status, genetic information, or any other characteristic protected by law.



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