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Patient Service Representative
2 months ago
Join Nationwide Vision as a Patient Service Representative and be part of a dynamic team dedicated to delivering exceptional patient care.
About the Role:
The Patient Service Representative is a vital member of our team, responsible for providing top-notch customer service to patients and visitors. This role requires a strong communication skillset, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Welcome and greet patients and visitors in a professional and courteous manner.
- Answer phone calls and respond to inquiries in a timely and efficient manner.
- Register new patients and update existing patient demographics.
- Facilitate patient flow by notifying providers of patient arrival and communicating with patients and clinical staff.
- Protect patient confidentiality by ensuring protected health information is secured.
Requirements:
- Previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.
- Strong customer service skills and ability to work in a team environment.
- Basic computer skills and proficiency in Microsoft Office.
- Ability to stand, walk, and sit for extended periods.
What We Offer:
- A competitive hourly rate.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with employer matching.
- Opportunities for professional growth and development.
Work Environment:
This role operates in a professional office environment with standard office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
