Lead Plumbing Technician

1 week ago


Beltsville, Maryland, United States Jobot Full time

Lead Plumbing Technician Required
This position is hosted by: Jobot

Salary:
$75,000 - $100,000 annually

About Us:


At Jobot, we are committed to delivering exceptional service and fostering strong client relationships. We have established ourselves as a premier plumbing service provider in the region.


Why Work With Us?
Comprehensive Dental, Vision, and Health Plans
401(k) matching
Short-Term and Long-Term Disability Coverage
Life Insurance Benefits

Position Overview


The Lead Plumbing Technician will oversee the technical training of Plumbing Technicians while ensuring quality assurance and high levels of customer satisfaction. You will mentor Apprentices through our comprehensive Plumbing Academy Training Program and collaborate with various branch teams.


Candidates must be willing to obtain a Master Plumbing License if not already held.


This role involves supporting field technicians and working closely with those enrolled in the Apprenticeship Training Program.


Are you an experienced Master Plumber passionate about mentoring others? Do you possess strong leadership and management skills?


Key Responsibilities:
Supervise the Plumbing Service Director of Training, Academy Students, and Service Technicians.


The Lead Plumbing Technician will manage all facets of the technical training and service system training for Technicians, including the Apprenticeship Program and advanced technical training while conducting quality assurance inspections in the field.


Academy Responsibilities:
Oversee all aspects of the Apprenticeship Program, including recruitment, eligibility, e-learning, lab, and in-field training to ensure successful graduation.
Track and report on Academy KPIs.

A crucial contributor to the technical development of Apprentices, ensuring they acquire and demonstrate technical proficiency before transitioning to independent work as Service Technicians.


Branch Responsibilities:
Collaborate with Service Managers and Divisional Managers on advanced technical training, including lab-style, classroom, and vendor training for products utilized by Jobot.
Assist in onboarding new Technicians and address customer complaints through root cause analysis to determine responsibility and propose action plans.

Manage failed inspections and high-value complaints, ensuring successful resolution while coaching Technicians through the process.

Evaluate Technicians' technical skills and provide training to enhance their service capabilities.

Conduct quality assessments of technical work performed by Technicians and provide coaching as necessary.

Schedule training sessions and network to support the hiring of skilled Technicians.

Work closely with Service Managers to optimize technician assignments based on their technical proficiencies and productivity metrics.

Conduct annual reviews of truck stock usage and recommend improvements to the Branch Manager.

Participate in weekly branch meetings.


Qualifications:
Master Plumber license holder (or Journeyman willing to test for MP license within 12 months of hire)
Demonstrated leadership, mentorship, and coaching skills
Ability to develop technical training programs
Strong customer service orientation
Ability to work collaboratively and professionally
Problem-solving skills with the ability to create action plans
Experience in training technical staff with patience and excellence
Excellent communication and organizational skills
Willingness to work extended hours as needed
Availability for off-hours support for field technicians.

Preferred Qualifications:
Proven track record of customer service excellence
Proficiency in Microsoft Office applications
Ability to generate reports and utilize Excel for data management
Experience in creating presentations.

Compensation:
Based on experience

Benefits:
Comprehensive Dental, Vision, and Health Plans
401(k) matching
Short-Term and Long-Term Disability Coverage
Life Insurance Benefits

Interested in learning more? Please reach out for additional information.

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