Retail Store Leader

3 weeks ago


Jersey City, New Jersey, United States Gregorys Coffee Full time

We are looking for a Retail Store Leader to join our team at Gregorys Coffee. As a leader, you will be responsible for overseeing the day-to-day operations of a single location.

About the Role
  • Manage financial performance, HR concerns, and operational issues that arise in your assigned store
  • Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge
  • Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time
Key Responsibilities
  • Proactively manage customer concerns/issues and coach teams on how to do the same so it doesn't become a complaint and instead becomes a praised review
  • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
  • Minimize guest complaints and respond to all Yelp/Google/App comments and go above and beyond for both positive and negative reviews
Requirements
  • Closely manage your store's controllable profit areas: sales, labor, and COGS
  • Work closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisions
  • Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and qualifications.


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