Store Leader Professional

3 days ago


Jersey City, New Jersey, United States Gregorys Coffee Full time
Gregorys Coffee General Manager/Store Leader

We are seeking a highly skilled and experienced Store Leader to join our team at Gregorys Coffee. The ideal candidate will have excellent leadership skills, be able to manage day-to-day store operations, and maintain high standards of quality, service, and cleanliness.

Responsibilities:
  • People Development:
    • Ensure new hires/transfers are properly onboarded and acclimated to the store.
    • Conduct evaluations and thorough observations to uphold our high standards.
    • Develop all levels of the team and provide continuing education to drive superior coffee, food, and service knowledge.
    • Identify and develop high-potential talent for future leadership roles.
  • Operational Standards:
    • Ensure existing operational and menu standards are executed as planned.
    • Train team on new menu and operational rollouts.
    • Maintain Department of Health standards and be prepared for inspections.
    • Check for taste, FIFO rotation, and visual appeal to meet quality standards.
    • Keeper stores immaculately clean, organized, and well-merchandised.
  • Service Standards:
    • Lead by example in providing 5-star service and coach teams to do the same.
    • Proactively manage customer concerns/issues and coach teams on how to resolve them.
    • Become a familiar face in the community and collect customer contact information for marketing efforts.
    • Respond to online reviews and go above and beyond for both positive and negative feedback.
  • Facilities & Maintenance:
    • Clean, service, and maintain equipment proactively.
    • Hold monthly meetings with deep cleaning tasks and agendas.
    • React quickly to facility concerns that impact business.
  • HR Management:
    • Ensure compliance with labor laws and communicate changes effectively.
    • Manage employee issues through regular one-on-one conversations and coaching.
    • Deliver coaching conversations, warnings, and terminations with evidence and documentation.
  • Financial Performance:
    • Closely manage controllable profit areas: sales, labor, and COGS.
    • Build customer relationships and seek out revenue drivers outside the store.
    • Build efficient schedules using data-driven decisions.
    • Manage payroll reconciliation, cash handling, and inventory/waste levels.
    • Actively monitor inventory counts and ordering activity.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.


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