Technical Support System Administrator

1 week ago


Arlington, Virginia, United States Booz Allen Hamilton Full time

Position Overview:

As a pivotal member of our team, your blend of interpersonal skills and technical knowledge positions you as a key contributor in enhancing the technology that supports critical operations. We are seeking a Helpdesk System Administrator with extensive experience in Windows operating systems to deliver comprehensive support and spearhead troubleshooting and implementation initiatives for various software and hardware solutions.

Your Role:

In this role, you will collaborate with a dynamic team to oversee service offerings, manage ticketing systems, and provide expert troubleshooting assistance. Your responsibilities will include:

  • Providing detailed support and leading efforts to resolve technical issues for mission-critical applications.
  • Documenting best practices and ensuring adherence to established protocols.
  • Assisting with the maintenance of configuration baselines for workstations.

What We Are Looking For:

We value a service-oriented individual who excels in helping users navigate technical challenges. Your role will involve:

  • Applying your functional knowledge and industry expertise to develop innovative solutions that ensure secure and reliable operations of enterprise systems.
  • Working independently or within a small, integrated team to achieve project goals.
  • Providing mentorship and guidance to junior technicians and specialists.

Qualifications:

  • Minimum of 5 years of experience in a user-facing IT operations role.
  • Proficiency with IT service management tools and tracking software.
  • Experience in installing, configuring, troubleshooting, and maintaining both hardware and software across Windows and Unix platforms.
  • Ability to manage multiple tasks in a fast-paced environment while prioritizing requests effectively.
  • Strong skills in authoring and interpreting technical documentation.
  • Active TS/SCI clearance and willingness to undergo a polygraph examination.
  • High school diploma or GED.
  • 8140/8570 IAT Level II Certification, including Security+ CE.

Preferred Qualifications:

  • Familiarity with JIRA and the Atlassian Suite of tools.
  • Experience leading a team of technicians across various locations.
  • Knowledge of call center best practices, including ticket tracking and escalation procedures.
  • Understanding of VMware environments and provisioning software.
  • Ability to work with Security Technical Implementation Guides and group policies.
  • Bachelor's degree in a relevant field.
  • DoD 8570/8140 IAT Level III Certification, including CASP +, CISSP, or CCNP Security.

Compensation and Benefits:

At Booz Allen Hamilton, we recognize and celebrate your contributions. Our comprehensive benefits package includes health, life, disability, financial, and retirement options, along with paid leave, professional development opportunities, and tuition assistance. We also have a recognition awards program to honor exceptional performance.

Work Environment:

We prioritize a flexible and collaborative work culture, whether in-person or remote. If this position allows for remote or hybrid work, you will have the opportunity to work from a Booz Allen or client site facility as needed.

Commitment to Diversity:

We are an equal employment opportunity/affirmative action employer, committed to fostering an inclusive environment that empowers all individuals to drive change.



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