Technical Support System Administrator

1 week ago


Arlington, Virginia, United States Booz Allen Hamilton Full time

Position Overview:

As a pivotal member of our technical support team, your unique blend of interpersonal skills and technical knowledge will position you as a key contributor in enhancing the technological framework that supports critical operations. We are seeking a Helpdesk System Administrator who is adept in Windows operating systems and has experience working within secure environments. Your role will involve providing comprehensive support and leading troubleshooting efforts for various software and hardware systems, ensuring seamless functionality for mission-critical applications.

Your Responsibilities:

  • Deliver exceptional service to users by resolving technical issues efficiently.
  • Lead problem-solving initiatives and implementation strategies for specific technology products.
  • Collaborate with a dynamic team to manage service offerings and ticketing systems.
  • Document best practices and contribute to the development of innovative solutions.
  • Support troubleshooting efforts for software and hardware challenges faced by domain users.
  • Maintain the configuration baseline for workstations to ensure optimal performance.

Qualifications:

  • Minimum of 5 years in a user-facing IT operations role, particularly in a Helpdesk capacity.
  • Proficient in utilizing IT service management (ITSM) tools and tracking software.
  • Experience in installing, configuring, troubleshooting, and maintaining both hardware and software on Windows and Unix platforms.
  • Adept at managing multiple tasks in a fast-paced environment while prioritizing user requests.
  • Ability to create, interpret, and analyze technical documentation effectively.
  • Possession of an active TS/SCI clearance and willingness to undergo a polygraph examination.
  • High school diploma or GED required.
  • 8140/8570 IAT Level II Certification, including Security+ CE.

Preferred Qualifications:

  • Familiarity with JIRA and the Atlassian Suite of tools.
  • Experience in leading teams of technicians across various locations.
  • Knowledge of call center best practices, including ticket tracking and escalation procedures.
  • Understanding of VMware hypervisor environments and provisioning software.
  • Ability to work with Security Technical Implementation Guides and group policies.
  • Bachelor's degree is a plus.
  • DoD 8570/8140 IAT Level III Certification, including CASP +, CISSP, or CCNP Security.

Clearance Requirements:

Selected candidates will undergo a security investigation and must meet eligibility criteria for access to classified information; TS/SCI clearance is mandatory.

Compensation and Benefits:

At Booz Allen Hamilton, we value your contributions and provide a comprehensive benefits package that includes health, life, disability, financial, and retirement benefits. We also offer paid leave, professional development opportunities, tuition assistance, and work-life programs. Our recognition awards program acknowledges outstanding performance and commitment to our values.

Work Environment:

We prioritize a people-first culture that emphasizes flexibility and collaboration, whether in-person or remote.

Equal Employment Opportunity:

Booz Allen Hamilton is an equal employment opportunity/affirmative action employer that encourages diversity and inclusion in the workplace.



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