Customer Service and Billing Operations Manager

4 weeks ago


New Port Richey, Florida, United States US Water Services Corporation Full time
Job Summary

US Water Services Corporation is a leading water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. We are headquartered in New Port Richey, Florida, with over 850 employees in twenty states.

Key Responsibilities
  • Manage Utility Billing Functions: Analyze key performance metrics, review data for billing activities, meter reading, cashiering, customer service, account maintenance, and collections functions.
  • Lead Customer Service Team: Provide day-to-day leadership, management, and coaching of direct reports to ensure a high-performance, customer service-oriented work environment.
  • Multi-Tasking and Project Management: Ability to manage multiple projects concurrently while working with tight deadlines and shifting priorities.
  • Problem-Solving and Communication: Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner.
  • Regulatory Compliance: Ensure staff observe and comply with all Company policies, processes, and safety practices.
  • Represent the Company: Effectively represent the department and the Company in meetings with governmental agencies, community groups, and various businesses.
Requirements
  • Education: Bachelor's degree in accounting, business administration, or a related field.
  • Experience: Five years of progressively responsible customer service experience, including at least three years in a supervisory capacity.
  • Skills: Advanced skill in Microsoft Office Products (Excel, Word, Outlook, PowerPoint) and the ability to learn new software quickly.
Benefits

US Water offers a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, health reimbursement account (HRA), paid time off, holiday pay, and 401(k) with company match.

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected status.


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