Patient Care Coordinator
5 days ago
We are a high-growth network of modern women's health practices dedicated to setting a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.
The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
Our TeamWe are an interdisciplinary team joined together by our shared commitment to transform women's health.
Role DescriptionWe are seeking a Receptionist / Patient Representative who is driven to create an amazing experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice.
Key Responsibilities- Provide warm client interactions and take care of client check-in and out, answering questions and disseminating information to appropriate team members as necessary.
- Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home.
- Ensure paperwork, consents, and insurance information is collected and complete.
- Manage the client schedule, anticipating schedule needs days and weeks in advance and scheduling client appointments in real-time as well as those made through our online platform.
- Perform verification of benefit checks with insurance companies, manage and collect client copays and payment balances, and discuss and set up payment plans with clients.
- Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, and manage phone triage as necessary, coordinating between team members.
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field.
Proficiency with Google Suite or Microsoft Office Products, strong computer skills, and preferred familiarity with EMRs.
Tendency to organize and create structure in a fast-paced, dynamic environment.
AttributesYou love interacting with people, practicing excellent communication and interpersonal skills.
You are exceptional at managing many tasks, focus on the details, and are able to organize and prioritize them along the way.
You obsess over growth and process improvement and love learning new tools, processes, and systems to aid in continual improvement.
You thrive in highly collaborative, fast-paced environments.
BenefitsCompetitive compensation, health, dental & vision, with an HSA/FSA option, 401(k) with employer match, paid time off, and paid parental leave.
Diana Health Culture: Having a growth mindset and striving for continuous learning and improvement, positive, can-do / how-can-I-help attitude, empathy for our team and our clients, taking ownership and driving to results, and being scrappy and resourceful.
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