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General Manager

2 months ago

Bethesda, Maryland, United States Carter's Full time
About the Role

Carter's is seeking a highly skilled and experienced General Manager to lead our retail operations. As a General Manager, you will be responsible for overseeing the daily operations of two or more stores, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management: Lead and manage a team of retail associates, providing coaching, training, and development opportunities to ensure they reach their full potential.
  • Customer Service: Foster a positive and inclusive work environment that provides exceptional customer service, ensuring customers have a warm and welcoming experience in our stores.
  • Merchandising and Operations: Execute the company's direction on merchandising and operations, managing payroll and budgets, and ensuring seamless integration of an omni-channel experience.
  • Performance Analysis: Analyze Key Performance Indicators (KPIs) and identify behaviors to drive results, reducing loss through consistent customer service, education, and operational controls.
Requirements
  • Leadership Experience: Minimum of 5 years of retail or related management experience, leading direct reports and driving sales growth.
  • Communication Skills: Effective and professional verbal and written communication skills, with the ability to lead, direct, and execute multiple tasks at once.
  • Technical Skills: Proficient computer and technology skills, including Outlook, Excel, and web navigation.
  • Education: High school diploma or GED.
What We Offer
  • Competitive Compensation: Salary range of $64,000 to $83,200 per year, based on experience and location.
  • Benefits Package: Comprehensive benefits package, including health benefits, mental health benefits, 30% discount on Carter's brands, referral bonuses, and more.
  • Professional Development: Opportunities for professional and personal development, including training and development programs to help shape your career.