General Manager

1 month ago


Bethesda, Maryland, United States Call Your Mother Deli Full time
About Us

At Call Your Mother, we're passionate about serving up more than just great food - we're committed to creating an exceptional experience for our guests. Our team is the heart of our business, and we're looking for a talented General Manager to join our crew.

Job Summary

We're seeking a highly motivated and experienced General Manager to lead our team in Maryland. As a key member of our leadership team, you'll be responsible for overseeing daily operations, managing staff, and ensuring exceptional guest experiences. If you're a natural leader with a passion for hospitality, we want to hear from you

Key Responsibilities
  • Oversee daily operations, including preparing the shop for opening, executing service, and closing
  • Proactively solve problems and take initiative to maintain a high level of efficiency and quality
  • Manage and lead a team of supervisors and staff to deliver exceptional guest experiences
  • Work with supervisors to create a positive and efficient work environment
  • Support our high operational standards by maintaining checklists, recipe specs, and other standardized tools
  • Manage maintenance and upkeep of equipment and the shop's surroundings
  • Ensure compliance with ServeSafe food safety standards and shop safety
  • Oversee food and beverage management, including inventory, ordering, and budgeting
  • Recruit, hire, train, and conduct performance evaluations of team members
  • Schedule staff to ensure adequate coverage and manage on-call situations
  • Work flexible shifts, including weekends and holidays
Requirements
  • 1-2 years of experience in a restaurant management role
  • Strong understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
  • ServeSafe Manager's Food Safety Certification
  • Ability to coordinate multiple tasks and maintain required standards of operation
  • Excellent hospitality skills and a passion for the guest experience
  • Hands-on managing style and willingness to lead by example
  • Proactive and able to think critically
  • High-energy, positive can-do attitude
  • Treat others with kindness and respect
  • Team player with a willingness to help others
  • Ability to work calmly and effectively under pressure
  • Proven coaching and leadership skills for a diverse staff
What We Offer
  • Starting salary: $65,000 and a 20% bonus opportunity
  • Fun, positive work environment with a welcoming and supportive team
  • Benefits package for full-time staff, including health, dental, and vision insurance, 401k, paid vacation, and paid parental leave
  • Free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team-building activities, and more
Equal Opportunities

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status.


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