Client Support Specialist
2 weeks ago
Position Summary:
The Client Support Specialist at Closet Factory - Baltimore, MD plays a crucial role in delivering outstanding customer assistance and support to our clientele.
As a member of our franchise team, your responsibilities will include addressing customer inquiries and concerns, maintaining precise records, and providing administrative assistance to the franchise.
This is a full-time, hourly position based in MIDDLE RIVER, Maryland.
Compensation & Benefits:
This position is an individual contributor role with a compensation range of $15 to $20 per hour, paid biweekly.
We also provide a comprehensive benefits package, which includes health insurance, paid time off, and opportunities for professional growth and advancement within the organization.
Key Responsibilities:
- Deliver courteous and professional support to clients through various communication channels
- Respond to inquiries regarding products and services, process orders, and resolve customer issues
- Maintain accurate and up-to-date records of all customer interactions
- Collaborate with the franchise team to ensure timely and efficient service delivery
- Assist with administrative duties such as scheduling appointments, managing inventory, and updating customer records in the database
- Identify and escalate complex issues to the relevant departments for resolution
- Work with team members to continuously enhance customer service processes and practices
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, preferably in a fast-paced setting
- Proficient computer skills and familiarity with CRM software
- Exceptional communication skills, both written and verbal
- Strong problem-solving and decision-making capabilities
- Ability to manage multiple tasks and prioritize effectively in a high-pressure environment
- Willingness to work occasional weekends or evenings as necessary
- Must be capable of working independently as well as collaboratively within a team
EEOC Statement:
Closet Factory is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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