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Client Support Specialist
2 months ago
Position: Customer Service Specialist
Compensation: $17.00 per hour
Shifts: Evening hours required: Mon - Fri: 11:30 a.m. to 8:15 p.m. with Saturday rotation. Training duration: 5-6 weeks, Mon-Fri 8:30AM - 5:00PM. This position allows for remote work after training completion.
We are currently in search of a Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will engage with customers to address inquiries and ensure a positive experience.
Key Responsibilities:
- Manage incoming customer inquiries efficiently.
- Identify the reason for customer calls and provide appropriate solutions.
- Process transactions and handle payments accurately.
- Facilitate corrections or adjustments and follow up to confirm resolution.
- Maintain customer records by updating account details and documenting interactions.
- Exhibit professionalism, quality service, and adherence to company policies.
Qualifications:
- Strong active listening abilities.
- Exceptional interpersonal skills and rapport-building capabilities.
- Friendly demeanor and positive attitude.
- Excellent written and verbal communication skills.
- Adaptability and flexibility in handling various situations.
- Effective problem-solving skills.
Benefits:
- Paid training and six paid holidays.
- Vision and dental coverage.
- Consistent Monday to Friday schedule with occasional Saturday shifts.
- Access to a new facility.
Requirements:
- Must be at least 18 years old and possess a high school diploma or GED.
- Ability to adhere to strict attendance policies.
- Successful completion of a drug test and criminal background check.
Abel Personnel, a family-owned staffing firm established in 1969, is one of the oldest companies in Central Pennsylvania. Our Harrisburg locations offer a wide range of staffing, placement, and recruitment services across various industries. We pride ourselves on providing personalized attention to both clients and candidates, ensuring the best fit for job placements.
Abel Personnel, Inc. is committed to equal employment opportunities for all applicants and employees, regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other employment conditions.
