Retail Event Coordinator

4 weeks ago


Portsmouth, New Hampshire, United States Michael's Inc Full time

Event Planning and Customer Service

We are seeking a skilled Event Planning and Customer Service Specialist to join our team at Michaels Inc. This role will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for our guests.

Key Responsibilities:

  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Ensure client satisfaction for scheduled events.
  • Set up, break down, and clean before and after each event.
  • Help customers shop, locate products, and provide them with solutions.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck un-load, stocking and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Execute Company policies and standards.
  • Project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Requirements:

  • Must have experience working with children and children's events.
  • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
  • Ability to move throughout the store.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

About Michaels Inc:

Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada and online at Michaels. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.



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