Customer Service Manager for Travel Industry
2 weeks ago
Job Overview: We are seeking a skilled Customer Service Manager to join our team at Loves Travel Stops & Country Stores. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and leading high-performing teams.
Estimated Salary: $55,000 - $65,000 per year, depending on experience.
Job Description: As a Customer Service Manager, you will be responsible for driving sales success in our Truck Care facilities through salesmanship, leadership, and customer service. You will be the primary contact between customers and the sales department, providing detailed repair cost estimates, sales promotions, and obtaining necessary approvals and payments.
Key Responsibilities:
- Maintain a safe and clean facility.
- Greet customers, address vehicle service needs, and document issues.
- Provide comprehensive explanations of completed work, handle customer complaints, and resolve concerns.
- Lead service centers and progress towards becoming a Truck Care General Manager.
Requirements:
- 6 months of experience in customer service or sales preferred.
- Valid driver's license with a clean safety record.
- Pass drug screening and medical exam as per regulations.
Skills and Qualifications:
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Exceptional customer service, positive rapport building, and expert salesmanship.
- Strong organizational and multitasking abilities with attention to detail.
- Effective teamwork skills.
Our Culture: Loves Travel Stops & Country Stores is an Equal Opportunity Employer. We are committed to maintaining an inclusive and diverse workplace and giving back to the communities we serve. Our award-winning culture is recognized by Indeed as the winner of the Better Work Award in 2023.
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