Customer Service Representative

4 weeks ago


Saint Cloud, Minnesota, United States EssilorLuxottica Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at EssilorLuxottica. As a key member of our customer support team, you will be responsible for handling calls from new and existing business clients regarding various requests in an efficient and effective manner.

Main Responsibilities
  • Answer incoming calls and process orders.
  • Resolve customer complaints, troubleshoot issues to determine the best path for resolution.
  • Correctly document customer interactions and track call types.
  • Maintain support service levels and uphold Luxottica's Customer Service standards.
  • Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Take inbound phone calls for up to 90% of assigned shift.
  • Perform all other duties as assigned.

Requirements
  • High school diploma.
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills - must be able to prioritize tasks efficiently.
  • Strong PC skills, including MS Office; Word and Excel.
  • Ability to navigate information systems and internet.

Preferred Qualifications
  • Higher education degree.
  • Previous experience using SAP.
  • Previous experience in the optical industry, full knowledge of Luxottica's optical products, and a strong command of the industry language.
  • Bilingual Spanish or French.


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